Terms and Conditions
Payment for items from the online collection will be made via the PayPal shopping cart which also accepts credit and debit cards.
Once your commission has been discussed and an estimated quote issued, an invoice for a non-refundable 50% deposit will be sent to you via email (including a PayPal invoice if requested, which includes a 5% surcharge). When the commission is ready, the balance payment must be paid including the cost for P+P (if applicable as orders over £250 are delivered free of charge) before the item is dispatched.
Methods of payment for commissions and custom orders: CHEQUE (made payable to ‘Julia Thompson’), ONLINE BANK TRANSFER (account details will be provided in the invoice) or PAYPAL (if requested).
As the price of silver and gold constantly fluctuates, prices on the website are subject to change. Please allow for a potential increase in the stated online price of a piece of jewellery if you request an adjustment or addition to the piece when ordering.
The Right to Cancel
You may legally cancel your order up to the point of despatch for items which have not been handmade to order or commissioned, and up to the point of processing (after payment is received but work has not commenced) for items which have been commissioned.
Delivery and Returns
Sizing and Care
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