julia thompson jewellery designer maker in silver and gold
The Polishing Room, Flaxdrayton Farm,
South Petherton, Somerset, TA13 5LR
07886 906262 | info@juliathompson.co.uk

Delivery and Returns

Delivery

If in stock, items from the online shop will usually be dispatched within 3-5 working days within the UK.

Items from the online shop that state they are 'handmade to order' will be dispatched within 4-6 weeks within the UK.

COMMISSIONS - specialist commissions and the occasional collection piece may take longer but you will be contacted with an estimated delivery time for such pieces, usually 6-8 weeks within the UK.

UK Delivery

Orders over £250 will be delivered FREE of charge. All items under £250 will be despatched by ‘ROYAL MAIL SPECIAL DELIVERY’ at a cost of £8.00. This service guarantees next day delivery and insures the item whilst in transit. The package will be delivered between 9am-1pm and requires a signature on arrival.

Rest of World Delivery

Orders over £250 will be delivered FREE of charge. All items under £250 will be despatched by ‘ROYAL MAIL INTERNATIONAL TRACKED AND SIGNED’ at a cost of 14.00.*

Please allow up to 14 days for delivery outside the UK.

*If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.

Returns Policy

If for any reason you are not satisfied with your online shop purchase, you have up to 14 days from the day of receipt of the item to return it for a full refund, replacement or exchange, provided that the item is returned unworn and in the same new condition that it was received, together with all the original packaging materials. We regret to inform you that only a replacement or exchange can be offered if you are unhappy with your commission or custom made order.

Please tell us the reason why you are returning the item – this helps us to ensure the high quality of our products and improve our service to you. Please note: Postage charges are not refundable.

We assure you that every piece of jewellery is hand-made to the highest standard possible but we do recognize that breakages can happen. In the unlikely and unfortunate case your item should break whilst you are wearing or using an item….

A free repair service up to 6 months from day of purchase does apply, but only if the breakage was due to a flaw within the way the piece was initially made i.e. a weakness in a soldered joint, or a badly set stone etc. and not due to unnecessary wear and tear.

Please inform us of the breakage as soon as possible so that an assessment can be made as to how it can be fixed.

All items even those that are damaged must be returned by ‘ROYAL MAIL SPECIAL DELIVERY’ or an appropriate equivalent if returning from outside the UK. This will insure the item in transit and guarantee next day delivery if returning the item within the UK.

We regret to inform you that items returned to us arriving damaged, or which get lost in transit due to them not being sent by the requested postal service will not be credited.

Terms
Sizing and Care

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