Terms and Conditions

PAYMENT

– Online Shop

Payment for items from the online collection will be made via the PayPal shopping cart which also accepts credit and debit cards.

– Bespoke Commissions

Once your commission has been discussed and an estimated quote issued, an invoice for a non-refundable 50% deposit will be sent to you via email (including a PayPal invoice if requested, which includes a 5% surcharge). When the commission is ready, the balance payment must be paid including the cost for P+P (if applicable as orders over £250 are delivered free of charge) before the item is dispatched.

Methods of payment for commissions and custom orders: CHEQUE (made payable to ‘Julia Thompson’), ONLINE BANK TRANSFER (account details will be provided in the invoice) or PAYPAL (if requested).

As the price of silver and gold constantly fluctuates, prices on the website are subject to change. Please allow for a potential increase in the stated online price of a piece of jewellery if you request an adjustment or addition to the piece when ordering.

The Right to Cancel

You may legally cancel your order up to the point of despatch for items which have not been handmade to order or commissioned, and up to the point of processing (after payment is received but work has not commenced) for items which have been commissioned.

Gift Vouchers

Kindly note, gift vouchers must be used within 12 months of purchase, are not redeemable for cash and cannot be used at any of my stockists.

  • All gift vouchers will be posted via Royal Mail special delivery in attractive sustainable luxury packaging.
  • Please allow 3-5 working days within the UK and up to 14 days rest of world to receive your gift voucher.
  • Vouchers equating to £250 and over will be despatched free of charge within the UK.

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